Our returns policy applies for 30 days from the date of purchase for change of mind returns. If more than 30 days have passed since your purchase, we may be unable to offer a refund or exchange for a change of mind. This does not affect your rights under the Australian Consumer Law.
To qualify for a change of mind return, the product must be unused, in its original condition and returned in the original packaging.
To process your return, we require proof of purchase.
Please do not return products directly to the manufacturer.
Faulty Products
If you believe your product is faulty, please contact us before returning it.
Products returned as faulty may need to be forwarded to the original manufacturer or supplier for inspection and testing to confirm the reported fault. This assessment determines whether the product is covered under the Australian Consumer Law or the applicable manufacturer's warranty.
Customers are responsible for the initial cost of returning a product for assessment. If the product is confirmed to be faulty under the Australian Consumer Law or the applicable manufacturer's warranty, we will reimburse reasonable return freight costs and provide the appropriate remedy, which may include a repair, replacement or refund depending on the nature of the fault.
If the product is found not to be faulty, or the fault is not covered by the Australian Consumer Law or the manufacturer's warranty, the customer will be responsible for all freight costs associated with the return.
Refunds Not Available
Refunds are not available for:
Products that have been used, damaged or have missing parts for reasons not caused by our error.
Change of mind returns received more than 30 days after delivery.
These conditions do not limit your rights under the Australian Consumer Law.
Refunds
Once we have received and inspected your returned item, we will notify you by email that your return has been received. We will then advise you whether your refund has been approved or declined.
If approved, your refund will be processed and credited to your original payment method within a reasonable number of business days.
Late or Missing Refunds
If your refund has not yet appeared, please:
Check your bank account again.
Contact your credit card provider, as refunds can take time to appear.
Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@powerpointsandswitches.com.au.
Sale Items
Sale items are not eligible for a change of mind refund. This does not affect your rights under the Australian Consumer Law if a product is faulty, unsafe or not as described.
Exchanges
We only replace items that are defective or damaged. If you require an exchange for the same product, please contact us at info@powerpointsandswitches.com.au before returning the item.
Return Address:
POWERPOINTS AND SWITCHES
Unit 7, 15–17 Gibbes Street
Chatswood NSW 2067
Australia
Shipping
Please return your product to:
POWERPOINTS AND SWITCHES
Unit 7, 15–17 Gibbes Street
Chatswood NSW 2067
Australia
For change of mind returns, you are responsible for the cost of returning the item. Original shipping charges are non-refundable.
For products returned as faulty, you are responsible for the initial return freight costs. If the product is confirmed to be faulty under the Australian Consumer Law or the applicable manufacturer's warranty, we will reimburse reasonable return freight costs.
Delivery times for exchanged or replacement products will vary depending on your location.
If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.